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Getting started

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that lets you make calls through the Internet rather than over a traditional (or analog) phone line. Cloud-based phone systems come with a range of benefits. These include ease of set-up, cost efficiency, flexible plans, increased security, and productivity.

2. Do I need to have an existing Twilio account?

Yes. You must have already signed up for a Twilio account before accessing our services.

  • Signing up is quick and easy. Get started here.

3. How to create an account?

Once you have your Twilio account ready, all you need to do is sign up by entering your personal details. Don’t worry, all your sensitive information is safe with us. Signing up is free and takes just a few minutes.

4. What platforms can it be used on?

Our services can be used on Web, Android, and iOS devices. No need to upgrade your device, all you need is a stable internet connection and, you’re good to go.

5. What is a Virtual call?

A virtual call is made using a telephone number that isn’t bound to a fixed location. Virtual numbers can be used to make or receive calls on any phone, such as VoIP desk phones, cell phones, or softphones.

6. Are there any talktime and SMS limitations?

No, there aren’t any such restrictions. You can make unlimited calls and send unlimited SMSs if your account has enough credit. Outbound calls are limited to one per second. Similarly, the SMS and MMS limitations are one per second.

7. What is the minimum contract length?

To use our services, you do not need to be bound by any contracts or legal implications. You can start and cancel your subscription at any time.

8. How to get an international number?

The procedure for obtaining an international phone number is very simple. All you have to do is sign up on Twilio and get your number.

9. What happens to the calls that I receive when I am away or offline?

All of your calls will go to voicemail while you are unavailable or offline, and you will receive the details by email. You can transfer calls to a team member or a landline/mobile number if you don’t want them to go to voicemail. That way, even if you are not there, your calls will be answered.

10. Adding contacts one by one is difficult. Is it possible to import contacts in bulk?

Adding contacts in bulk should not be a problem if you have a list of contacts in .csv format. Click Contacts to bulk import your contacts. A new window appears, displaying all of your previously saved contacts. An Import CSV button can be found on the window. To upload your file, click that button. After that, all your contacts will appear on your workspace, and you will be able to instantly communicate with them.

11. How can I keep my account secure?

Because all of your clients’ information and data are stored in your workspace, it’s critical to keep your account safe. A simple blunder might have serious consequences for your company. Here are a few things to keep in mind if you want to protect your security and privacy.

  • Implement a strict password policy.
  • The number of participants and administrators in the workspace should be kept to a minimum. Inactive members should be removed from the workspace.
  • Require remote employees to use a Virtual Private Network (VPN).
  • Examine your call logs on a regular basis.
  • Encourage your employees to report anything out of the ordinary.
  • What is Lorem I12. Do I need separate devices to access the services? psum?

    Not at all. You can make a phone call or send an SMS using your existing smartphone, tablet, or laptop if you have a reliable internet connection. Our software is compatible with all of the devices listed above. This means you won’t need to purchase or install any extra equipment.

    13. How long will the conversation log remain preserved in my history?

    As long as you are a subscriber to our services, the communication log will be saved in the history. Even the communications that were deleted will be saved in the archives. However, once your subscription expires or you cancel it manually, all of your conversational logs will be lost permanently.

    14. How to block numbers?

    Open your call log. You’ll see a list of numbers you’ve just interacted with. Choose the person you want to block. If you can’t find them in the conversation log, use the top-right Search Contacts button to locate them. Once you’ve located the contact, click on it to initiate a call. Three dots “⋮” can be found in the top right corner of the call window. You can choose to either Block the contact or Delete it from your contact list by clicking on it.

    15. What is an IVR? Can it help my business?

    IVR Shortcodes are numbers that are shorter or have fewer digits than standard phone numbers. IVRs are limited to five or six digits in length, as opposed to a conventional mobile number with ten digits. Shortcodes are simple to memorise due to their shorter lengths. These kinds of numbers become associated with your brand as well. Customers are more likely to interact with your business if you use IVRs, which encourage simple recall and promote brand awareness.

    Do you have any Question?

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