Getting started
1. How to activate voicemail in Toktiv?
You can activate the voicemail under Settings
2. How to add direct number?
You can add a Direct number to user by navigating to Users in the Menu, click edit against the user and set a Direct number.
3. How to add second board number in Account?
You can add the second Board number by clicking on Edit button against the Board number in Settings.
4. How to enable the caller ID?
Navigate to Settings and enable the Caller ID switch. This will allow all the users in your account to choose their Caller Id while making calls.
5. How to register the toktiv account?
Step 1>> User has to enter the details of organisation like email id (Prefetched), Account Name, Phone and Country.
User has to Agree to terms and Conditions in-order to move to step 2 User has to Agree to terms and Conditions in-order to move to step 2.
Step 2>> Account SID and Auth token to be entered by owner, which is unique for every organisation.
Step 3>> Based on SID and Auth token entered in step 2, Board number field will have a list of numbers, where user has to select one from the list. Extension number field will have a default value of 1, Length varies between 1-4.
Click on Register button on step 3, to complete registration process, user shall be directed to animation page.On selection of one from the option, lands on to Toktiv app (Home Page).
6. How to delete Emergency address in Twilio console?
You can navigate to Develop -> Phone numbers -> Manage – > Active numbers -> Select a number to navigate to the Phone number settings of a specific number. Please delete the emergency address if there is one.
7. User is not receiving any notifications when receiving texts?
Toktiv will send the push notifications for incoming SMS to Direct numbers. SMS sent to Board numbers will not receive SMS notifications.
8.How many Board numbers user can add in toktiv account?
Toktiv will allow you to add multiple Board numbers. You can add the second Board number by clicking on Edit button against the Board number in Settings.
9. Unable to add number?
Could you please check Twilio console to see if there is any Emergency address configured to selected Phone number. If yes, please delete the Emergency address and try this again.
You can navigate to Develop -> Phone numbers -> Manage – > Active numbers -> Select a number to navigate to the Phone number settings of a specific number. Please delete the emergency address if there is one.10. How to deactivate Toktiv Account?
In Toktiv you can deactivate your account in Settings section of toktiv web app. Please navigate to Settings in Toktiv web app (https://webapp.toktiv.com/) and click on deactivate.
11. How can I transfer flow from my existing studio to a Toktiv user?
You can configure a IVR flow in Phone Number section of Toktiv Web App. Login to Toktiv web app click on Settings menu -> Phone numbers -> click on the desired Phone number and change the type to IVR. This will list out all the flows available in your account. Select the flow and click save.
12.How long toktiv will show the SMS History?
Toktiv will show 1 week of data in SMS conversation. You can see the older records in Twilio console.
13. I have a Twilio number and I tried to register in your application, but there was a requirement to remove the emergency address Why does Twilio insist on having it, and you demand to remove it?
Twilio states that if you want to use any number for emergency calls then you have to add an emergency address. But this number cannot be used as a normal Twilio number. That is where in Toktiv you cannot configure a number which has emergency address set.
14. How can I record my calls?
In order to record all the calls you have to turn on Call recording switch in Settings. Once this is enabled you can access the Call recordings by clicking on Play recording button in Call logs.
15. I need to track all the calls that are done with Toktiv?
Once you configure the Call disposition Toktiv will provide a ‘Call Disposition’ option in Call logs. On click of this button Toktiv will trigger the webhook that you have configured in your Settings with the requested parameters and we have automatic call disposition in Toktiv. You can enable this option in Settings -> Webhooks -> Turn on Automatic Call disposition switch after providing the Call disposition URL.
16. I want to direct dial instead of using extension number. Is this possible?
You can avoid the extension flow by assigning a direct number to user. You can assign a direct number under Users menu by clicking on Edit User and then Edit/ Add Direct number.
17. How do I delete my contacts? I want to only use my twilio numbers.
The Contacts shown in Toktiv are your Phone contacts. Toktiv does not store any contacts. It will show your Phone contacts whenever you navigate to Contacts tab. If you delete the contact from your Phone it will be reflected in Toktiv.
18. How do I configure a custom voicemail for toktiv number? Can I record my own voice?
Toktiv will redirect you to voicemail when the person you are calling doesn’t answer the call. Toktiv will ask you to leave a voicemail after the beep. Toktiv will automatically record your voicemail which will be sent to the callee.
19. Invoice payment failure issue
Note: If you get payment failure issue, please let us know we will check and resolve the issue
1.How to activate voicemail in Toktiv?
You can activate the voicemail under Settings
2.How to add direct number?
You can add a Direct number to user by navigating to Users in the Menu, click edit against the user and set a Direct number.
3. How to add second board number in Account?
You can add the second Board number by clicking on Edit button against the Board number in Settings.
4. How to enable the caller ID?
Navigate to Settings and enable the Caller ID switch. This will allow all the users in your account to choose their Caller Id while making calls.
5. How to register the toktiv account?
Step 1>> User has to enter the details of organisation like email id (Prefetched), Account Name, Phone and Country.
User has to Agree to terms and Conditions in-order to move to step 2 User has to Agree to terms and Conditions in-order to move to step 2.
Step 2>> Account SID and Auth token to be entered by owner, which is unique for every organisation.
Step 3>> Based on SID and Auth token entered in step 2, Board number field will have a list of numbers, where user has to select one from the list. Extension number field will have a default value of 1, Length varies between 1-4.
Click on Register button on step 3, to complete registration process, user shall be directed to animation page.On selection of one from the option, lands on to Toktiv app (Home Page).
6. How to delete Emergency address in Twilio console?
You can navigate to Develop -> Phone numbers -> Manage – > Active numbers -> Select a number to navigate to the Phone number settings of a specific number. Please delete the emergency address if there is one.
7. User is not receiving any notifications when receiving texts?
Toktiv will send the push notifications for incoming SMS to Direct numbers. SMS sent to Board numbers will not receive SMS notifications.
8.How many Board numbers user can add in toktiv account?
Toktiv will allow you to add multiple Board numbers. You can add the second Board number by clicking on Edit button against the Board number in Settings.
9. Unable to add number?
Could you please check Twilio console to see if there is any Emergency address configured to selected Phone number. If yes, please delete the Emergency address and try this again.
You can navigate to Develop -> Phone numbers -> Manage – > Active numbers -> Select a number to navigate to the Phone number settings of a specific number. Please delete the emergency address if there is one.
10. How to deactivate Toktiv Account?
In Toktiv you can deactivate your account in Settings section of toktiv web app. Please navigate to Settings in Toktiv web app (https://webapp.toktiv.com/) and click on deactivate.
11. How can I transfer flow from my existing studio to a Toktiv user?
You can configure a IVR flow in Phone Number section of Toktiv Web App. Login to Toktiv web app click on Settings menu -> Phone numbers -> click on the desired Phone number and change the type to IVR. This will list out all the flows available in your account. Select the flow and click save.
12.How long toktiv will show the SMS History?
Toktiv will show 1 week of data in SMS conversation. You can see the older records in Twilio console.
13. I have a Twilio number and I tried to register in your application, but there was a requirement to remove the emergency address Why does Twilio insist on having it, and you demand to remove it?
Twilio states that if you want to use any number for emergency calls then you have to add an emergency address. But this number cannot be used as a normal Twilio number. That is where in Toktiv you cannot configure a number which has emergency address set.
14. How can I record my calls?
In order to record all the calls you have to turn on Call recording switch in Settings. Once this is enabled you can access the Call recordings by clicking on Play recording button in Call logs.
15. I need to track all the calls that are done with Toktiv?
Once you configure the Call disposition Toktiv will provide a ‘Call Disposition’ option in Call logs. On click of this button Toktiv will trigger the webhook that you have configured in your Settings with the requested parameters and we have automatic call disposition in Toktiv. You can enable this option in Settings -> Webhooks -> Turn on Automatic Call disposition switch after providing the Call disposition URL.
16. I want to direct dial instead of using extension number. Is this possible?
You can avoid the extension flow by assigning a direct number to user. You can assign a direct number under Users menu by clicking on Edit User and then Edit/ Add Direct number.
17. How do I delete my contacts? I want to only use my twilio numbers.
The Contacts shown in Toktiv are your Phone contacts. Toktiv does not store any contacts. It will show your Phone contacts whenever you navigate to Contacts tab. If you delete the contact from your Phone it will be reflected in Toktiv.
18. How do I configure a custom voicemail for toktiv number? Can I record my own voice?
Toktiv will redirect you to voicemail when the person you are calling doesn’t answer the call. Toktiv will ask you to leave a voicemail after the beep. Toktiv will automatically record your voicemail which will be sent to the callee.
19. Invoice payment failure issue
Note: If you get payment failure issue, please let us know we will check and resolve the issue
What is VoIP?
VoIP (Voice over Internet Protocol) is a technology that lets you make calls through the Internet rather than over a traditional (or analog) phone line. Cloud-based phone systems come with a range of benefits. These include ease of set-up, cost efficiency, flexible plans, increased security, and productivity.
2. Do I need to have an existing Twilio account?
Yes. You must have already signed up for a Twilio account before accessing our services.
- Signing up is quick and easy. Get started here.
3. How to create an account?
Once you have your Twilio account ready, all you need to do is sign up by entering your personal details. Don’t worry, all your sensitive information is safe with us. Signing up is free and takes just a few minutes.
4. What platforms can it be used on?
Our services can be used on Web, Android, and iOS devices. No need to upgrade your device, all you need is a stable internet connection and, you’re good to go.
5. What is a Virtual call?
A virtual call is made using a telephone number that isn’t bound to a fixed location. Virtual numbers can be used to make or receive calls on any phone, such as VoIP desk phones, cell phones, or softphones.
6. Are there any talktime and SMS limitations?
No, there aren’t any such restrictions. You can make unlimited calls and send unlimited SMSs if your account has enough credit. Outbound calls are limited to one per second. Similarly, the SMS and MMS limitations are one per second.
7. What is the minimum contract length?
To use our services, you do not need to be bound by any contracts or legal implications. You can start and cancel your subscription at any time.
8. How to get an international number?
The procedure for obtaining an international phone number is very simple. All you have to do is sign up on Twilio and get your number.
9. What happens to the calls that I receive when I am away or offline?
All of your calls will go to voicemail while you are unavailable or offline, and you will receive the details by email. You can transfer calls to a team member or a landline/mobile number if you don’t want them to go to voicemail. That way, even if you are not there, your calls will be answered.
10. Adding contacts one by one is difficult. Is it possible to import contacts in bulk?
Adding contacts in bulk should not be a problem if you have a list of contacts in .csv format. Click Contacts to bulk import your contacts. A new window appears, displaying all of your previously saved contacts. An Import CSV button can be found on the window. To upload your file, click that button. After that, all your contacts will appear on your workspace, and you will be able to instantly communicate with them.
11. How can I keep my account secure?
Because all of your clients’ information and data are stored in your workspace, it’s critical to keep your account safe. A simple blunder might have serious consequences for your company. Here are a few things to keep in mind if you want to protect your security and privacy.
What is Lorem I12. Do I need separate devices to access the services? psum?
Not at all. You can make a phone call or send an SMS using your existing smartphone, tablet, or laptop if you have a reliable internet connection. Our software is compatible with all of the devices listed above. This means you won’t need to purchase or install any extra equipment.
13. How long will the conversation log remain preserved in my history?
As long as you are a subscriber to our services, the communication log will be saved in the history. Even the communications that were deleted will be saved in the archives. However, once your subscription expires or you cancel it manually, all of your conversational logs will be lost permanently.
14. How to block numbers?
Open your call log. You’ll see a list of numbers you’ve just interacted with. Choose the person you want to block. If you can’t find them in the conversation log, use the top-right Search Contacts button to locate them. Once you’ve located the contact, click on it to initiate a call. Three dots “⋮” can be found in the top right corner of the call window. You can choose to either Block the contact or Delete it from your contact list by clicking on it.
15. What is an IVR? Can it help my business?
IVR Shortcodes are numbers that are shorter or have fewer digits than standard phone numbers. IVRs are limited to five or six digits in length, as opposed to a conventional mobile number with ten digits. Shortcodes are simple to memorise due to their shorter lengths. These kinds of numbers become associated with your brand as well. Customers are more likely to interact with your business if you use IVRs, which encourage simple recall and promote brand awareness.
Do you have any Question?
If you are planning on developing a product landing