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Steps to a Successful VoIP Rollout

VoIP has tremendous benefits for small and medium enterprises – it can provide improved customer service, enhance the capabilities of the sales team and boost conversions. Also, it integrates the essential business tools by taking advantage of automated integrations to implement seamless workflow. VoIP systems offer features like call routing and forwarding, IVR, power dialer, floating dialers, call and message logging, and call monitoring. Together, these features can increase productivity and empower sales teams to sell their ideas smarter and quicker. The VoIP feature functions as a bridge to close the gap between mobile phones and landlines and lays the basis for unified communication systems. Having said that, we also warn you that it is not problem-free. Some risks are involved. However, if you diligently follow these steps given below, your VoIP rollout should be smooth:  

Identify the Business Requirements

Before implementing any new technology, it is important to determine what you hope to achieve with it – is it increased productivity, decreased costs, enhanced customer service, boosted revenues, or anything else? Once you know the goals, you must determine the capabilities you need to achieve them. You must also evaluate what the end-users of your team need; once you have all of this you must share it with your service provider so that we know exactly how to proceed  

Understanding VoIP

Once your team members and you have a proper understanding of how a VoIP system works, your implementation will be easier. You’ll enjoy better communication both within and outside the organization. VoIP involves putting the users’ voices into packets; there are diverse ways of sending these packets. It is important to educate the employees about social engineering methods like phishing and others – these will likely creep into your VoIP when the database grows.  

Evaluate your Network

Before you implement a VoIP system, you need to thoroughly check your network and determine whether it supports VoIP traffic; to be thorough, it is an innovative idea to do an in-depth analysis to learn if any specific components of the VoIP feature don’t work with your present network capabilities, you must upgrade it so that your VoIP can function smoothly. You must check how old your hardware components are, and the configuration of servers, computers, LAN switches, network interface cards, cables, bandwidth capacity, backup of the software, UPS capacity, upgrading security protocols, and so on. Get your network evaluated by a qualified professional who can do the required and necessary stress tests.  

Find the Right Provider

VoIP is too complicated for you to choose it alone; find the right partner who is experienced and has the expertise to implement it smoothly. Search the internet or ask your peers if any of them have implemented a VoIP system, take their feedback, and make comparisons. Ask questions like ‘what kind of support you will receive? what expertise the company has if you get a web-based tool to manage voice features yourself? Once you shortlist, you can ask the service providers for a demo and take quotes. Toktiv is an affordable VoIP that comes to you from a company that has earned a great reputation for software solutions globally  

Have Realistic Expectations

Any system takes time to show results. Employees must warm up to the new system, and there could be some issues that you might come across that you had not anticipated; after all, you’ll know the exact requirements only when you start using something. You also need to be patient to see results like reduced costs. You can spot immediate improvements when you use the new functions and enjoy more flexibility and convenience.  

Testing is Important

It is essential to check if the system is functioning flawlessly without any bugs. We at Toktiv are particular about this and put the new system through stringent tests both before and after implementation. We also help you with the setting up of Virtual Private Networks for secure transmissions in remote locations as well as a home office to facilitate working from home or remote working. A little caution and awareness can go a long way in ensuring that the VoIP system is implemented smoothly in your organization.  
]]> Top 5 VoIP Trends to Watch out for Post Covid-19 https://toktivcrm.flatworldinfotech.com/2020/07/15/top5-voip-trends-post-covid-19/ Wed, 15 Jul 2020 12:30:06 +0000 https://iqonic.design/wp-themes/unisaas/?p=693 Top 5 VoIP Trends to Watch out for Post Covid-19

Owing to the affordable and superior quality services it offers, VoIP is being adopted by an ever-increasing number of businesses across the globe. It offers many innovative features, like multiple call support, automated call routing, etc. It also facilitates remote working, fosters enhanced team collaboration, offers greater flexibility to employees, including the ability to stay connected through any device of their choice, regardless of their geo-location.

VoIP solutions like Toktiv are enabling business continuity at reduced expenses, even as the world remains in the grip of a deadly pandemic. Remote working has become the new normal, and virtual phone services help businesses in this with their cost-effective systems. Industry experts opine that the following trends will impact the VoIP segment in the post-covid scenario as well.

AI in VoIP

Artificial Intelligence (AI) has permeated every industry and sector, thanks to the innumerable possibilities it offers such as speech recognition and mood pattern detection. AI could be extremely valuable in routing the customer calls to the right employee. Call centers are already using many self-help options through IVR etc. for providing speedy resolutions to customer queries and complaints about common issues. This leaves them free to divert their attention to the most complex problems which necessitate human thought and intervention. Companies use AI bots for the analysis and prediction of consumer behavior. This activity provides valuable insights that the company can use to enhance its processes and customer service. It helps in reducing errors and saving time and money. Companies can also craft more effective strategies for business growth.

Growth of Mobile Unified Communications

The 5G network will soon become commonplace, and it is likely to be in huge demand for mobile unified communications in several countries. Experts say that they expect more VoIP solution providers to arrive on the scene and offer mobile apps for their solutions. This of course will make it even easier for employees to stay connected remotely. The day is not far away when virtual phone numbers will be commonplace and not an exception. Ergo, virtual conferences and team meetings are likely to be conducted more frequently and with greater ease, and it is expected that this norm will continue well after the Covid-19 pandemic is over.

Blockchain for Advanced Security

Providers of VoIP systems may be able to improve registries for features like the portability of mobile and local numbers and do not call, by leveraging Blockchain. This is because Blockchain functions as a decentralized ledger. Service providers can use Blockchain to develop a uniform database that operators from anywhere in the world can access. It also offers a much higher level of security and can defend against cyber-attacks. With more and more businesses choosing to implement virtual phone systems and VoIP services like Toktiv to communicate and share data, their security must be tightened and Blockchain can be of immense help here. VoIP systems enabled by Blockchain are likely to be the safest as robust encryption can thwart nearly any attempt at data breach or fraud.

Growth of Hosted Services

Cloud services are the hottest thing in IT today; cloud-based apps, servers, hosting – you name it, there’s a massive demand for it all. Cloud services enable companies to leverage the most powerful and the newest technologies and software solutions without necessitating a high capital layout for either infrastructure or equipment. There is an increased demand for hosted services just for this reason; added to it is the necessity of remote working, and the demand has multiplied manifold. With unified communications platforms that are hosted, employees get easy access to important information and can communicate with customers or team members via audio and video calls if they have a device to access the internet. Disaster recovery is also a breeze when you implement hosted solutions offering you better security and protection for your data. This combination of security, accessibility, and flexibility has been a game-changer, and it’s almost certain that hosted VoIP solutions will be the mainstream technology globally when Covid ends.

Impact of 5G Connectivity

5G or the Fifth-generation network for mobile communication promises ultra-high speeds and response times with negligible latency. Thanks to its high bandwidth and capability of transferring large data volumes quickly, it is expected that we will be able to play 4k videos sans buffering. With 5G networks becoming widely available all over the world soon, it will provide a stimulus to businesses to choose VoIP over conventional phone services. The 5G network will certainly play a big role in simplifying and easing global communication.

To Sum Up

According to Global Market Insights, by 2025, the VoIP market is likely to touch $55 billion – thanks to its high affordability, it is being increasingly adopted by businesses. The surge in the use of unified communications platforms and the permeation of the internet will continue to stimulate the adoption and growth of VoIP services across the world. Don’t be surprised if VoIP also makes inroads to the domestic market, as the expenditure for local and international calls will come down drastically. The education sector has already begun to realize the potential of VoIP and several institutions have adopted this platform to conduct online classes in the time of this pandemic.

In this era of lockdown and social distancing, services like VoIP have allowed people to stay in touch, work, and continue business with minimal disruption. As such, we expect that this scenario will continue even after Covid-19 becomes a memory. In addition to being less expensive than conventional phone systems, VoIP solutions are also more flexible and help streamline both internal and external communication

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